CEO – Josh Lipton
manages the growth and vision of the BikeShopHub Network of stores. Josh has acquired a wide breadth of cycling knowledge through his involvement in the development of the CELLO bike case, working in bike shops and nurturing a lifelong love affair with cycling. Josh is an avid mountain biker and loves bike commuting year round and tandem touring with his family.
Customer Service, Marketing – Robin Carlson
is our product expert and customer service manager. His many projects include configuring our product listings, taking shiny product photos and maintaining our showroom. In between these product-centric tasks, Robin helps keep things rolling backing up the shipping department, training new team members and running around the shop keeping everyone entertained. Robin is pictured here with cycling great Lance Armstrong at the 2008 edition of CrossVegas.
Programming, Web Development, & Software Specialist – Frank Koenen
provides expertise in programming, Website development, and software solutions, and he also manages all of our networks and hardware/software. Frank has more than 20 years experience in software development and 12 years in Website development. He has recently been working on a variety of Internet-based Website applications using a wide range of software solutions. Frank’s programming style provides for long-term support and longevity of the applications and services they provide. Frank enjoys spending time with his wife and kids, in addition to mountain biking and motorcycling.
Customer Service & Marketing- Matt Duffin
is the friendly voice you’ll likely hear when you call one of our shops. Matt provides excellent customer service, handles product returns, and works on various marketing projects at BikeShopHub.com. Matt has worked in the cycling industry and e-commerce business for 7 years. Matt loves his family, his coffee, all things marketing, three-day weekends, and mountain biking.
Operations – Joshua Richard is one of our operations team members working in the warehouse to make sure you get the products that you need in a timely fashion. He genuinely lives the lifestyle of a cyclist and commutes to and from work, rain or shine, on his bike every day. In his spare time he is in the kitchen creating culinary works of art or plucking away at his guitar.
Operations – Brian Mueller is the second member of the dynamic duo in our operations team. Brian ships, receives, and maintains the warehouse. A Tucson native, Brian fell in love with cycling in college. Mountain, road, commute to work or beach cruiser to dinner – he loves being on a bike. He’s excited to be part of team Bike Shop Hub and helping others with their cycling passions.
Office Manager-Melanie Lipton manages the front office at Bike Shop Hub and assists with Human Resources and marketing. Melanie also helps manage our social media and manages guest posts and product reviews at Commute by Bike.com. Melanie enjoys traveling (preferably by bike) with her husband and daughter.